Banana Hat

Returns & Refunds

We want you to love your hat. If it is not right, here is exactly how returns work.

30-day returns

You can return any unworn hat within 30 days of delivery. It must be in its original condition, with no signs of wear, makeup, sweat or odors.

Damaged, defective or wrong item

If your hat arrives damaged, defective or is not what you ordered, email us at [SUPPORT EMAIL] within 30 days of delivery with your order number and a photo. We will send a replacement or a full refund, including shipping, at no cost to you. You do not need to send the item back unless we ask.

Changed your mind

Email [SUPPORT EMAIL] with your order number to start a return. Returns for a change of mind are shipped back by you, at your cost, to the return address we send you ([RETURN ADDRESS]). We recommend a tracked service. Once the hat arrives and is checked, we refund the price of the item to your original payment method within 5 business days. Original shipping costs are not refundable.

Bundles

If you bought a 2-hat or 3-hat bundle and return part of it, the refund is the bundle price minus the regular price of the hats you keep (for example, returning 1 hat from a 2-hat bundle refunds $49 − $29 = $20).

Exchanges

The fastest way to swap a color or model is to return the hat and place a new order.

Final sale

Items marked as final sale cannot be returned unless they arrive damaged or defective.